There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a trouble ticket system. It is the least complicated communication channel for a variety of reasons. If no customer support staff member is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always be received. You can also copy/paste extensive pieces of information without worrying about typographical mistakes, and in case a given issue requires more time to be solved or a number of responses must be exchanged, all the information will be in the same place, so each party can always see the comments provided by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they’re usually separate from the hosting platform, which goes to say that if you need to supply info or to adhere to directions, you’ll have to use no less than 2 different admin consoles and this number may grow if you wish to manage a handful of domain names. In addition, lots of web hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while browsing your files or customizing various account settings. The ticketing system is being monitored 24-7 by our client care team members and the response time is maximum one hour, but it seldom takes more than twenty minutes to receive assistance. Unlike other providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request information in regard to any billing or technical problem. You can also see a number of informational articles, which will help you tackle the most commonly encountered issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you’d like to contact our tech support staff representatives, you will be able to post a trouble ticket directly from your Hepsia hosting Control Panel instead of using a completely different customer support platform as you will have to do with the vast majority of hosting providers out there. Our integrated ticketing system will allow you to submit a new ticket with ease and to browse through older tickets using a clever search filter. Furthermore, you will be able to read the applicable knowledgebase articles that our system will offer you depending on the category that you pick for your new ticket. You can perform all these operations without logging out of your Control Panel at any time, which suggests that if you face any challenge or have an inquiry, you can touch base with our support engineers and resolve the particular issue in no more than 60 minutes using a single platform.