In the event that you have ever had a shared hosting account in the past or you have dealt with any other kind of online service, you are probably aware from your own experience that for many things it's better to speak with a live person on the telephone instead of exchange support tickets or emails. In order to learn more about a service before you decide to order it or when something small-scale should be done, for example, it is really far easier and a lot faster to do it in real time. If you have the option to get in touch with representatives by phone, it is also very likely that you're dealing with an actual hosting provider, not a reseller. The level of support that you can get over the phone varies between different suppliers - from standard issues to professional technical support. Usually the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complex technical issues are resolved via electronic mail or tickets.
Phone Support in Shared Hosting
All of our shared hosting packages come with phone support 14 hours a day even on official holidays, therefore if you do not have an account yet, you're able to call and find out more about our solutions or if we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to call the telephone number that is closer to you. In case you are a current customer, we will assist you timely with any general and billing matters and with numerous tech matters so as to save you time and efforts - we are aware of the fact that in some cases it's much easier consult with a live person to get things done promptly. Certainly, some situations simply cannot be taken care of on the phone, so if this is the case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs per day as a part of the support services for each semi-dedicated server plan that we provide. Due to the fact that some issues are more complex and time-consuming, you'll have to open a support ticket if you experience such a problem, still for all the general, billing or minor technical issues you can always call us and we'll assist you instantly in order to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you can find out whether you can host your websites on our leading-edge cloud platform or you're able to receive any other general info on our semi-dedicated solutions. We have local numbers in the United States, the United Kingdom and Australia as well as an international number, so you can call the one that is nearer to your location.