The accessibility to the customer and technical support that a shared hosting company provides will tell you a lot for the services which they provide as well. In case you are allowed to use just emails and tickets, you have almost certainly found some reseller not the actual hosting supplier. When this is the case, you will probably have to wait for a couple of days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for extra assistance. If the provider can provide different options for communication with short response time which are available anytime, they're almost certainly the top provider, not only a reseller. So you will reap the benefits of timely assistance and excellent support because they'll have direct access to the servers where your account is. Whatever the issue - sales or technical, it's always much better to be able to contact your website hosting company directly using your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are round-the-clock, which means that you can forget all about waiting for several days to get assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email. In case you already have an account, you can open a support ticket on top of the other three options for contact. You are able to pick the most suitable way to contact us depending on where you are or what device you're using. We can help you for more or less any hosting-related question that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we offer feature 24/7 customer and technical support, so no matter what problem you experience, you're able to get in touch with us and we will assist you without delay. The guaranteed answer time for any email or ticket that you open through your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever is more than twenty minutes. In addition, we have phone support with several local numbers internationally as well as a live chat, so you'll be able to contact us and receive more info about our services even if you don't have an account yet. We can assist you with nearly any question or an issue you may have - payment methods, plan specifications, e-mail setup, web hosting account settings, and so on. If you employ our services, you won't ever experience an issue where you have to wait for a day or two to get a problem resolved like you will have to do with various other companies.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server from our company, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent issues and / or questions with regard to the pre-installed software your server is equipped with. If you haven't obtained your VPS server plan yet, you'll be able to find out much more about our services by giving us a telephone call or via our live chat service. For more technical problems, you'll be able to send an e-mail or open a trouble ticket from your billing Control Panel and you will get assistance within no more than one hour regardless of the time of the day, even on holidays and weekends. The typical response time normally does not exceed thirty minutes. If you need assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade that you can include to each VPS plan and our administrators will assist you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to get well-timed support in general, let alone if you operate a whole server, so each and every dedicated server that we offer comes with 24/7 support with 1-hour answer time guarantee whatever the problem. This service is cost-free for any issues with the server or the software that was installed by our admins during the setup, which means that you'll be able to contact us as many times as you wish, even during holidays. You could either open a support ticket from your billing section or you can send an e-mail, and the actual reply time for both rarely exceeds 30 mins because we have admins available twenty-four hours a day. In case you require general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you may use our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to include to your server package through your billing Control Panel.