Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • We offer a 1–hour response time warranty for every support ticket or email that you send to our client service team. We’ll quickly reply to all typical enquiries and forward right away the issue to our admins in case further assistance is required. If you make use of the Managed Services package, we will perform any of the included server administration tasks at a time that has been agreed upon earlier.

  • Top quality support service

  • An Outstanding Customer Support Service

  • Our help desk support team will be at your disposal twenty–four–seven if you require assistance working with the Website Control Panel or with any of the applications that we preinstall for you on the dedicated server. What is more if you need assistance with all the daily admin tasks on your dedicated web hosting server, you can take advantage of the Managed Services package, that includes backup disk storage space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped our Website Control Panel with an elaborate knowledgebase, which offers detailed explanations of all its features and functions. Plus, we have prepared detailed video tutorials that will further disclose to you how to carry out a particular operation or solve a typically encountered issue. All the how–to articles and the tutorial video clips are easily reachable from every Website Control Panel section through the Videos and Help buttons in the top right corner.