Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Warranty

  • Our customer help Dept is working round the clock to attend to all your support tickets. Each ticket you send out to us shall be resolved within no more than 60 minutes. If your case demands some help from an admin, we will send the ticket to the technician in charge and will notify you that the case is under control.

  • Top quality support service

  • Top–class Technical Assist Service

  • We’ll be online for you night and day to deliver useful information and client support and to aid you with any trouble that you may have whilst monitoring your virtual server. We can support you with all pre–installed software applications, like your OS, server administration panel (in accordance with the VPS type) and the Website Control Panel produced completely by our developers.

  • Intuitive help center

  • An Intuitive Help Section

  • A thorough and constantly updated article base is incorporated into our custom–built Website Control Panel. It offers you quick tips on how to conduct all the main web site administration jobs. The Help section presents extensive how to tutorials and step by step video lessons. You can gain access to the Help zone by pressing the Help or Video buttons in the top right corner of each Control Panel section.